Account access and security

Open the menu under your name or avatar at the top right and choose Log out. It only ends your session — nothing on your account is deleted.

If the only admin of your company account is gone, write to info@getonbrd.com from a work email at your company's domain. Takes about 3 business days.

First clear your cache and try another browser or incognito. If it persists, email info@getonbrd.com with the page URL, the exact error, and a screenshot.

Password rules: at least 10 characters, with uppercase, lowercase, number, and symbol. It can't match your email or last 5 passwords.

If you changed the email on your social login, sign in with that provider and update the email in your profile, or contact support if you no longer have access.

Enable two-factor authentication (2FA) to protect your account. Follow these steps to set it up and save your backup codes.

Your account is disabled when emails bounce. Use the reactivation email or write to info@getonbrd.com from your account email.

To change your login provider, sign in with the new one using the same email and consolidate your accounts.